Shipping policy

We are committed to delivering a seamless and dependable shopping experience. To ensure clarity and transparency, we have outlined our shipping terms below for all orders placed through our website.

We currently offer free shipping on all orders within the United Kingdom. Please note that, at this time, we only ship within the UK and do not offer international delivery.

Delivery Timeframes

Below is an overview of our estimated delivery schedule:

  • Order Cut-Off Time: 5:00 PM (GMT)
    Orders placed after this time will be processed on the next business day, which may extend delivery by one day.
  • Processing Time: 1–4 business days (Monday to Friday)
    Once your order has been prepared, it will be dispatched via one of our trusted courier partners.
  • Transit Time: 6–12 business days (Monday to Friday)
  • Estimated Total Delivery Time: 7–16 business days

Courier Partners

We work with reputable and reliable carriers within the United Kingdom, including:

  • Royal Mail
  • DPD
  • UPS
  • FedEx

Shipping Costs

  • Free Shipping: All orders qualify for free shipping, with no minimum purchase required.

Tracking Your Order

Once your order has been shipped, you will receive a confirmation email containing your tracking information. You can use this tracking number to monitor your shipment via our “Track My Order” page.

Delivery Issues

If you experience any issues with your delivery—such as delays, damage, or missing items—please contact our customer support team as soon as possible. We will promptly investigate and work with you to resolve the issue.

Need Assistance?

For additional information, please visit our Frequently Asked Questions (FAQ) page or get in touch with our support team.

Customer Service Hours

  • Monday to Friday: 9:00 AM – 5:00 PM (GMT)

We aim to respond to all inquiries within 24 hours on business days (Monday–Friday). Messages received over the weekend will be answered on the next business day.

Contact Information

Store Name: SOFTEMBER

Company Name: SOFTEMBER LIMITED

Address: OFFICE 3906, 39TH THE CTR 99, QUEEN'S RD CENTRAL CENTRAL, HONG KONG.

Email: support@softemberion.com

Phone number: +447533958649